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Returns & Exchanges

Returns & Exchanges

Returns & Exchanges

We want you to love our clothes as much as we do. If you’re not completely happy you can return or exchange any unworn, unwashed, eligible items, or defective merchandise within 14 days of delivery. 

Returned merchandise must include the original packaging and tags and be in the same condition as when it was received. Used merchandise cannot be returned unless defective. We reserve the right to charge fees associated with restocking or processing.

Your return must be approved via info@karenthomasny.com before shipping. Please state your order number, item(s) you wish to return and reason for return. Items returned without the proper Return Authorization form will not be accepted. 

Upon receipt of your return your refund will be processed as soon as possible,  but please allow 5 - 10 business days for your credit to be issued.

Please note that sale items and all personalized items are considered final sale and are not eligible for return.

Please note that masks are not eligible for return due to health safety. If you find any issue with your mask, please contact info@karenthomasny.com within 48 hours of receipt.

Please note that any Shipping and/ or Duties Charges on International Orders that may incur are not refundable.

Please note that Karen Thomas is not responsible for return shipping fees.